RETURNS AND REFUND POLICY
REFUND AND RETURN POLICY
2 Twenty 2 Group does not refund for a change of mind or if the ticket purchaser can no longer attend the event. Each ticket that you purchase is a license to attend a particular event, if the ticket purchaser can no longer attend the event that the ticket was held for, the ticket can be transferred to another name. If the ticket purchaser chooses to transfer the name on the ticket please advise 2 Twenty 2 Group as soon as possible to ensure the door list will have correct details. The ticket purchaser will incur no fees in the transfer of name on the ticket. Please contact 2 Twenty 2 Group if you have any queries. For online and multiple date courses and workshops, once the course has commenced there can be no further transfer of name for that course,
CANCELLED EVENTS
An event can be cancelled or postponed by the Presenter due to conditions which may affect the performer, staff or audience or an unforeseen issue with a venue. In the unlikely case that an even/course/workshop is cancelled, please contact us here for information on receiving a refund. Unless indicated otherwise in relation to a particular event, if an event is cancelled or rescheduled, ticket holders will be offered seats at any rescheduled event up to the face value of the original tickets or, if the ticket holder is unable to attend the rescheduled event or the event is not rescheduled, a refund. Refunds for tickets purchased prior to the date of the original event will be given up to their face value plus the relevant per ticket booking fee. Depending on the circumstances in each case, a partial refund may be given where one day of a multi day event is cancelled. Contact 2 Twenty 2 Group for exact instructions if an event is cancelled or rescheduled. Please make sure to include/provide your order number so we can make a fast refund (if applicable). Payment Processing Fee and transaction fees may or may not be refunded on cancellation of an event. If an event is cancelled or rescheduled, we will use all reasonable endeavor’s to notify ticket holders. We will use the information collated when making payment to notify you, if your information is incorrect 2 Twenty 2 Group is not responsible. We do not guarantee that ticket holders will be informed of such cancellation before the date of the event.
2 Twenty 2 Group does not refund for a change of mind or if the ticket purchaser can no longer attend the event. Each ticket that you purchase is a license to attend a particular event, if the ticket purchaser can no longer attend the event that the ticket was held for, the ticket can be transferred to another name. If the ticket purchaser chooses to transfer the name on the ticket please advise 2 Twenty 2 Group as soon as possible to ensure the door list will have correct details. The ticket purchaser will incur no fees in the transfer of name on the ticket. Please contact 2 Twenty 2 Group if you have any queries. For online and multiple date courses and workshops, once the course has commenced there can be no further transfer of name for that course,
CANCELLED EVENTS
An event can be cancelled or postponed by the Presenter due to conditions which may affect the performer, staff or audience or an unforeseen issue with a venue. In the unlikely case that an even/course/workshop is cancelled, please contact us here for information on receiving a refund. Unless indicated otherwise in relation to a particular event, if an event is cancelled or rescheduled, ticket holders will be offered seats at any rescheduled event up to the face value of the original tickets or, if the ticket holder is unable to attend the rescheduled event or the event is not rescheduled, a refund. Refunds for tickets purchased prior to the date of the original event will be given up to their face value plus the relevant per ticket booking fee. Depending on the circumstances in each case, a partial refund may be given where one day of a multi day event is cancelled. Contact 2 Twenty 2 Group for exact instructions if an event is cancelled or rescheduled. Please make sure to include/provide your order number so we can make a fast refund (if applicable). Payment Processing Fee and transaction fees may or may not be refunded on cancellation of an event. If an event is cancelled or rescheduled, we will use all reasonable endeavor’s to notify ticket holders. We will use the information collated when making payment to notify you, if your information is incorrect 2 Twenty 2 Group is not responsible. We do not guarantee that ticket holders will be informed of such cancellation before the date of the event.
