PRIVACY POLICY
This Policy explains what personal information 2 Twenty 2 Group PTY LTD collects online and offline and how we use it. Please read it carefully.
Generally, we collect information about you when you purchase tickets to an event, when you email or call us, or when you use our websites, and social media. We use that and other information to provide better services, marketing and support to you and our other customers.
When you, for example, create an account, purchase tickets, we may ask your consent to use your information for certain purposes. Your choices about how we use information are described here.
2 Twenty 2 Group PTY LTD is a data controller (i.e. a person responsible for the processing of your personal information) in respect of all of the information which we collect and receive about you when you use our services.
We collect your information
Directly from you. For example, if you enter a competition or free prize draw, buy tickets, post a comment on social media or our blog, ask us a question, email us or phone us.
We do not use cookies You may view and use our websites via a computer, phone, tablet or other device. We do not use tracking tools like browser cookies and web beacons on our websites to collect information about your usage.
Information we may hold about you
We use the following information for the purposes described in this Policy:
Your contact and account information. We will hold contact information you provide to us (e.g. name, address, phone number, email, country of residence, preferred language) when you buy a ticket and/or participate in our competitions or promotions or Subscribe to our newsletter.
Your payment and billing information. We will hold payment and billing information you provide to us, e.g. credit card number when you buy a ticket, in connection with the handling of your ticket orders.
Information you post online. For example, we hold information you post on our website or on a third-party social media site to which we have access (including reviews you post or surveys you complete). When you post information online, you must not infringe the rights of others (including privacy rights) and you should be aware that others may use, tag and/or re-publish your information in ways that you might not expect (including in ways that are unlawful). You understand that we and others (including our Event Partners) may use and re-publish any data you post online publicly, on our website or when using apps or social media tools.
Information on your preferences. We may collect information about events you like or products you buy or enquire about (e.g. as part of a survey or from your review of an event). We may also hold information on interests and demographic categories inferred from your interactions with us in order to provide you a better service and to provide you with more focused information. For example, if you buy tickets to a certain event and lots of people who went to that event also bought tickets for a different concert, we might send you information about that event.
Information from other companies. We will hold information (e.g. your interests & purchases) provided to us by other companies. We may also add information to your details which we have obtained from other companies or sources. For example, we may cross check the accuracy of the information we hold with other databases, or we may add demographic information. Much of this data is created using publicly available sources such as the edited electoral register or a publically available postal address list, or is derived from market research such as consumer panel surveys.
Other information about your interactions with us. For example, if you interact with us on the door, email, telephone or social media (e.g. Facebook).
We may use your information in the following ways and for the following purposes
To provide you with products, services, account information and support. For example, we might use your information to confirm your registration for an event. If you give us your friend's information, we will use it to provide services you request from us. Before you give us a friend's information, please do make sure that you have your friend's permission to share that information with us.
To send you communications in connection with your transaction and events you attend. For example, we might send you emails about your account or a ticket purchase or ask you if you would like to review an event you attended. We might also contact you about this Policy or any of our other policies or terms.
To identify trends and interests. We use your information to get to know what your preferences might be so we can improve our offering to you and so that your experience with us is more relevant and personal. We may combine information we get from you with information about you we get from third parties.
To monitor and improve our products, services, and websites. We analyse your information to improve our understanding of you and our customer base in general. We do this so that we can make better decisions about our services, advertising, products and content, based on a more informed picture of how our customers use our current services, and to provide you with a more customised experience.
To prevent or detect unlawful behaviour or to protect or enforce legal rights. For example, we may use your information to prevent ticket scalping, misuse of our intellectual property (e.g. our or our Event Partner's brands), or fraud (including credit card fraud and fraud we think has happened during a promotion or at an event) or other crimes.
For security purposes. We may use your information to protect the security of our company, employees, our customers, third parties and/or our/their property (including any events you may attend and our websites) as permitted by law.
For market research purposes. We may contact you as part of market research we are carrying out. You may choose not to participate.
For marketing purposes. Where you've agreed, you may be contacted by us by email, text message, telephone or other means with information or offers regarding our upcoming events, products or services (including newsletters).
You have certain choices about how we use your information
When you create an account or purchase tickets we may ask for your consent in order to collect, process or use your personal information for specified purposes.
If you wish to withdraw any consent you have provided to us for such use of your personal information, please email us or tell us about your preferences using the methods described in this section.
You understand that if you choose not to give us consents, or if you withdraw consents, you may not be able to take advantage of one or more features we offer.
In addition to writing to us, you can opt out in the following ways:
You can opt out of receiving marketing communications. To stop receiving promotional emails or text messages, click here or follow the instructions in any promotional message you get. You can also opt out of marketing text messages by replying 'STOP'. Even if you opt out of getting marketing messages, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.
You can opt out of receiving our newsletters. To stop receiving our newsletters follow the instructions in any newsletter you get from us.
Selected third parties. If you consented to be contacted by email or other means by selected third parties, we may provide your information to the third parties we select, and these third parties may use this information for their marketing or advertising purposes..
Third parties who provide goods and services purchased by you. Your information may also be shared with relevant third parties offering goods and services you have purchased through our website (e.g. merchandise or product) so that they can process and fulfil your orders (including by contacting you).
If we think we have to in order to comply with legal or regulatory requirements or to protect Event Partners, third parties or ourselves. Where permitted by law, we may also share information requested by a government agency or other authorised body or organisation, to protect or enforce our rights or the rights of any Event Partner or third party, or in the detection and prevention of fraud (including credit card fraud and fraud we think has happened during a sweepstakes or promotion or at an event) and other crimes.
Any successor to all or part of our business. Where permitted by law, we may give a successor your information to use for the purposes set out in this Policy — and we may also give a potential successor this information - but only where we have taken reasonable steps to ensure the security and confidentiality of that information.
Our sites and apps are not intended for children.
Our sites and apps are meant for adults. We do not knowingly collect personal information from children. If you are a parent or legal guardian and think your child has given us information, you can email us.
We use standard security measures
We have security measures in place to protect your information. The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet.
We may link to third party sites or services we don't control
If you click on one of those links, you will be taken to websites we do not control. This Policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.
If you contact us with a general query you can also do so anonymously but if you wish to discuss your account with us we will ask for information to identify and verify your account.
Contact us about privacy or our compliance with the Australian Privacy Principles
If you have any questions, complaints or require a copy of the information we hold about you, please contact us: To correct, amend or update information you have given us, please contact us. [email protected] We will deal with complaints relating to privacy, where possible, within 30 days. If you are dissatisfied with the outcome of the complaint you can take the complaint to the Office of the Australian Privacy Commissioner (www.oaic.gov.au).
What we will do if there is an update to this policy
From time to time we may change our privacy practices. We will notify you of any changes to this Policy as required by law. We will also post an updated copy on our website. It will have a different date and version number from the one set out below. Please check our site periodically for updates.
Who we are
We are 2 TWENTY 2 GROUP PTY LTD.
Generally, we collect information about you when you purchase tickets to an event, when you email or call us, or when you use our websites, and social media. We use that and other information to provide better services, marketing and support to you and our other customers.
When you, for example, create an account, purchase tickets, we may ask your consent to use your information for certain purposes. Your choices about how we use information are described here.
2 Twenty 2 Group PTY LTD is a data controller (i.e. a person responsible for the processing of your personal information) in respect of all of the information which we collect and receive about you when you use our services.
We collect your information
Directly from you. For example, if you enter a competition or free prize draw, buy tickets, post a comment on social media or our blog, ask us a question, email us or phone us.
We do not use cookies You may view and use our websites via a computer, phone, tablet or other device. We do not use tracking tools like browser cookies and web beacons on our websites to collect information about your usage.
Information we may hold about you
We use the following information for the purposes described in this Policy:
Your contact and account information. We will hold contact information you provide to us (e.g. name, address, phone number, email, country of residence, preferred language) when you buy a ticket and/or participate in our competitions or promotions or Subscribe to our newsletter.
Your payment and billing information. We will hold payment and billing information you provide to us, e.g. credit card number when you buy a ticket, in connection with the handling of your ticket orders.
Information you post online. For example, we hold information you post on our website or on a third-party social media site to which we have access (including reviews you post or surveys you complete). When you post information online, you must not infringe the rights of others (including privacy rights) and you should be aware that others may use, tag and/or re-publish your information in ways that you might not expect (including in ways that are unlawful). You understand that we and others (including our Event Partners) may use and re-publish any data you post online publicly, on our website or when using apps or social media tools.
Information on your preferences. We may collect information about events you like or products you buy or enquire about (e.g. as part of a survey or from your review of an event). We may also hold information on interests and demographic categories inferred from your interactions with us in order to provide you a better service and to provide you with more focused information. For example, if you buy tickets to a certain event and lots of people who went to that event also bought tickets for a different concert, we might send you information about that event.
Information from other companies. We will hold information (e.g. your interests & purchases) provided to us by other companies. We may also add information to your details which we have obtained from other companies or sources. For example, we may cross check the accuracy of the information we hold with other databases, or we may add demographic information. Much of this data is created using publicly available sources such as the edited electoral register or a publically available postal address list, or is derived from market research such as consumer panel surveys.
Other information about your interactions with us. For example, if you interact with us on the door, email, telephone or social media (e.g. Facebook).
We may use your information in the following ways and for the following purposes
To provide you with products, services, account information and support. For example, we might use your information to confirm your registration for an event. If you give us your friend's information, we will use it to provide services you request from us. Before you give us a friend's information, please do make sure that you have your friend's permission to share that information with us.
To send you communications in connection with your transaction and events you attend. For example, we might send you emails about your account or a ticket purchase or ask you if you would like to review an event you attended. We might also contact you about this Policy or any of our other policies or terms.
To identify trends and interests. We use your information to get to know what your preferences might be so we can improve our offering to you and so that your experience with us is more relevant and personal. We may combine information we get from you with information about you we get from third parties.
To monitor and improve our products, services, and websites. We analyse your information to improve our understanding of you and our customer base in general. We do this so that we can make better decisions about our services, advertising, products and content, based on a more informed picture of how our customers use our current services, and to provide you with a more customised experience.
To prevent or detect unlawful behaviour or to protect or enforce legal rights. For example, we may use your information to prevent ticket scalping, misuse of our intellectual property (e.g. our or our Event Partner's brands), or fraud (including credit card fraud and fraud we think has happened during a promotion or at an event) or other crimes.
For security purposes. We may use your information to protect the security of our company, employees, our customers, third parties and/or our/their property (including any events you may attend and our websites) as permitted by law.
For market research purposes. We may contact you as part of market research we are carrying out. You may choose not to participate.
For marketing purposes. Where you've agreed, you may be contacted by us by email, text message, telephone or other means with information or offers regarding our upcoming events, products or services (including newsletters).
You have certain choices about how we use your information
When you create an account or purchase tickets we may ask for your consent in order to collect, process or use your personal information for specified purposes.
If you wish to withdraw any consent you have provided to us for such use of your personal information, please email us or tell us about your preferences using the methods described in this section.
You understand that if you choose not to give us consents, or if you withdraw consents, you may not be able to take advantage of one or more features we offer.
In addition to writing to us, you can opt out in the following ways:
You can opt out of receiving marketing communications. To stop receiving promotional emails or text messages, click here or follow the instructions in any promotional message you get. You can also opt out of marketing text messages by replying 'STOP'. Even if you opt out of getting marketing messages, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.
You can opt out of receiving our newsletters. To stop receiving our newsletters follow the instructions in any newsletter you get from us.
Selected third parties. If you consented to be contacted by email or other means by selected third parties, we may provide your information to the third parties we select, and these third parties may use this information for their marketing or advertising purposes..
Third parties who provide goods and services purchased by you. Your information may also be shared with relevant third parties offering goods and services you have purchased through our website (e.g. merchandise or product) so that they can process and fulfil your orders (including by contacting you).
If we think we have to in order to comply with legal or regulatory requirements or to protect Event Partners, third parties or ourselves. Where permitted by law, we may also share information requested by a government agency or other authorised body or organisation, to protect or enforce our rights or the rights of any Event Partner or third party, or in the detection and prevention of fraud (including credit card fraud and fraud we think has happened during a sweepstakes or promotion or at an event) and other crimes.
Any successor to all or part of our business. Where permitted by law, we may give a successor your information to use for the purposes set out in this Policy — and we may also give a potential successor this information - but only where we have taken reasonable steps to ensure the security and confidentiality of that information.
Our sites and apps are not intended for children.
Our sites and apps are meant for adults. We do not knowingly collect personal information from children. If you are a parent or legal guardian and think your child has given us information, you can email us.
We use standard security measures
We have security measures in place to protect your information. The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet.
We may link to third party sites or services we don't control
If you click on one of those links, you will be taken to websites we do not control. This Policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.
If you contact us with a general query you can also do so anonymously but if you wish to discuss your account with us we will ask for information to identify and verify your account.
Contact us about privacy or our compliance with the Australian Privacy Principles
If you have any questions, complaints or require a copy of the information we hold about you, please contact us: To correct, amend or update information you have given us, please contact us. [email protected] We will deal with complaints relating to privacy, where possible, within 30 days. If you are dissatisfied with the outcome of the complaint you can take the complaint to the Office of the Australian Privacy Commissioner (www.oaic.gov.au).
What we will do if there is an update to this policy
From time to time we may change our privacy practices. We will notify you of any changes to this Policy as required by law. We will also post an updated copy on our website. It will have a different date and version number from the one set out below. Please check our site periodically for updates.
Who we are
We are 2 TWENTY 2 GROUP PTY LTD.
